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Hosting Privacy Policy

When you signup for a hosting service within Eleven-Two you agree that you will follow this Privacy Policy.

We understand that privacy online is important to our users, especially when conducting business. This statement governs our privacy policies with respect to those users of our hosting and / or make use of the various services offered by Eleven-Two (collectively, “Services”).

 “Personally Identifiable Information”

Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number and email address. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our users. We collect the following information but not limited to: the names, addresses, phone numbers and email addresses of our users, the nature and size of the business, and the nature and product/s that the intends / contracts with Eleven-Two. All information collected directly by us can be requested contacting us.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, contractors and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our clients. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from our clients. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does Eleven-Two use Personally Identifiable Information?

We use Personally Identifiable Information to customize the site and hosting services, to make appropriate service offerings, and to fulfill buying and selling requests. We may email our clients about research or business opportunities or information related to the subject matter of the service. We may also use Personally Identifiable Information to contact clients in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

We do not share any client information to any affiliated agencies and / or third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Eleven-Two is securely stored and is not accessible to third parties or employees of Eleven-Two except for use as indicated above.

Collection of information from the client area

All information entered during the ordering process and from within the client area, is encrypted by use of an SSL certificate. You are free to change any information we have on file which relates to your account with us.

Collection of credit card information

All credit card information entered into the client area or order forms is encrypted by use of an SSL certificate. Credit card information is encrypted, transmitted and stored at our credit card gateway provider.  We do not store credit card details on our network and any details obtained are entered into a secure form, which is then encrypted and cannot be viewed in full.

Hosted data stored on our servers

All files, databases and emails hosted on our servers remain your property.  We will only access this data for troubleshooting purposes at your request.

Data transmitted to and from your hosting account is not encrypted, unless you have acquired, installed and configured an SSL Certificate. You are responsible for all data stored on your account and agree that you will not store private or financial information on our servers without encryption or security measures in place to protect such information. Our servers are protected by firewalls, intrusion detection and malware scanners, however best practice security measures (such as using secure passwords) still need to be employed on your end.

We reserve the right to remove files which do not comply with our Service Agreement.

Data Storage

All data on your hosting account is stored and backed up in Australia.  No account data is sent or stored outside of Australia, apart from what you make publicly available to download via HTTP/HTTPS, IMAP/POP, FTP traffic or third party services such as CDN, Load Balancers etc.

Passwords and login information

Client area and hosting account passwords can only be recovered to the registered email address on your account. Email account passwords are encrypted and can only be reset from the hosting control panel.  We do not provide passwords over the phone.  

Changes to this privacy policy

We reserve the right to change this policy anytime. You may be notified of substantial changes by any contact info you have provided.

NO GUARANTEES

While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, Eleven-Two cannot guarantee data integrity. There may be factors beyond our control that may result in disclosure of data. Consequently, Eleven-Two offers no warranties or representations as regards maintenance or non-disclosure of data.

Contact information

If you have any questions about this policy or about this web site, please feel free to contact us by emailing [email protected]